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Frequently Asked Questions

What types of payments do you accept?
We accept MasterCard, Visa, American Express, Discover and Paypal.

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How long will it take before my order ships?
Your order will ship 2 - 10 business after the purchase date. In most cases, orders ship the day after you place an order.

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Will my credit card information be sent in a secure way?
Yes. All credit card payments take place over secure pages hosted by Paypal. Once you confirm your order, you will be sent to their secure payment pages where credit card information is entered.

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How can I find out about special promotions and discounts?
Subscribe to the Beauty Buzz Newsletter to get the lastest information about discounts and promotions.

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How can I track my order?
When your order ships, we will send you an email with your delivery confirmation number. Track your package by visiting www.usps.com and entering the tracking number.

View your recent orders to obtain the tracking number.

Please be aware that the postal service does not always scan our products at point of entry, and many times there will be no tracking information until delivery. The service we provide is officially only a “Delivery Confirmation." However it is a good idea to check the tracking as many times they do update information. If you don't see any info, don't be alarmed, your order is on its way and should get to you shortly.

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What type of currencies do you accept?
We accept the US Dollar, Euro, Canadian Dollar, Hong Kong Dollar, Japanese Yen and British Pound.

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How much does shipping cost?
Shipping costs vary depending on the weight of the items you purchase, delivery destination and shipping method. When you place an item in your shopping cart, a shipping cost calculator will appear on the right column. Enter your postal code and select your country to view shipping costs.

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Where can I find more information about a specific product?
Send us a message from the Contact Us page. Please be sure to include a phone number or email address where you can be reached.

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I forgot my password, how can I recover it?
Passwords cannot be recovered since they are encrypted. You will need to reset your password. The system will generate a new password and email it to you.

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